FAQs

What Cards Do You Take Online?

We take all major debit and credit cards – Visa, Mastercard, Maestro and American Express. Payment can also be made via Paypal, direct bank transfer and personal cheque (which will have to clear before the item is sent out).

We also take card payments over the phone.

Do You Have a Shop I Can Visit?

We have a workshop in Theydon Bois near Epping, Essex. Please email us if you’d like to visit us as it is strictly BY APPOINTMENT ONLY

We don’t keep our stock on site so please send us over your Favourites and we’ll have them there for you to view along with anything else we feel may suit your style / budget.

If coming out to Essex is a little too far, we also offer a video call which can give you a really good idea of how a ring works in the flesh or a chance to compare a few rings together. Email us to book a time that suits you.

Do You Offer Ring Resizing?

Yes, we do. 

If you are sure of the ring size you need, just leave a note on the Checkout page or e-mail it to us with your order number and we will happily size the piece free of charge before dispatch, although this will affect the time taken to send it out. 

Alternatively, once you have purchased the piece we will pop a sizing gauge in for you to check the finger size yourself and send it back to us once you’re sure.

Your first re-size is always free of charge. The vast majority of our rings can be resized and this will not affect the integrity of the piece. Please note that if the returned item is a ring that we have re-sized for free, then we will deduct the cost of sizing from the refund amount, at a fixed cost of £40.00.

What Is Your Return Policy?

We understand that buying online can be difficult so we offer a ‘no quibble’, 14 day full money back guarantee on all online purchases. Items must be returned in the same condition we sent them in. All you pay for is the return cost of shipping and insurance. See here for more information…

How Do You Test The Metal?

We use the latest in technology, a Thermos Scientific Niton DXL Precious Metals Analyser  which enables the exact elemental analysis of precious metal content in jewellery using an x-ray.

How Is My Item Packaged?

The ring will come presented in a beautiful navy blue ring box and outer box wrapped in a gold ribbon – you can see an example here… The parcel is discreet and nondescript (please note it does say ‘Gatsby Ltd’ as our return address on the label)

How Do You Ship My Item?

All items bought through our website are delivered in the UK, FREE of charge. We deliver using Royal Mail Special Delivery, arriving next day before 1pm (excluding Sundays). For International orders, we use either Royal Mail International Business Tracking and Signature Services or DHL Express. 

Please note an adult signature is required to receive all packages.

See here for more information…

Is It Insured During Transit?

Yes, all items are fully insured and sent at the risk of Gatsby Ltd. Items will be sent out as soon as your money has cleared. We’ll email you your tracking information once your item has been dispatched.

Do You Offer Any Payment Plans?

Yes, we do. We accept layaway instalments on a case by case basis, usually monthly but we’re flexible, with a minimum deposit of 10% and a maximum timeframe of 4 months. We’re pleased to offer our customers in the UK the chance to spread the cost of their purchase with up to 12 months Interest Free Finance through Hitachi. For more information, click here…

Any other questions?

Feel free to email, call or WhatsApp us. We’ll get back to you as soon as we can.

Email : info@gatsbyjewellery.com

Call Us : +44 (0)1992 842 123

Mobile : +44 (0) 7821 355 311 

Whatsapp : +44 (0) 1992 842 123 

 

Vat Registration No. GB 188 7467 41

Gatsby Limited Company number 8833564