Terms & Conditions
The document referred to below constitute a legally binding agreement between you and Gatsby Jewellery Ltd (“Gatsby Ltd”, “we” or “us”) which operates the Internet website with the domain name www.gatsbyjewellery.com (the “Site”).
It documents your rights and responsibilities and ours with regards to (a) your access to the Site; (b) your use of the Site; (c) any communications sent from Gatsby Ltd; (d) all information, products, software, services, and materials contained on our site.
By entering the Site you unconditionally accept the terms and conditions in this Agreement (set out below) and any future alterations we may make subsequently.
Please note that our website terms and contracts which sets out the sales contract is only offered in English.
Anyone who enters our Site is deemed a user (“User”). You are free to enter the site whenever you wish whilst adhering to all the relevant terms and conditions.
The use of this website is permitted for personal use only. Please remember that it is illegal to re-publish, sell, reproduce or otherwise exploit any items on our site for material purposes from this website, or create any item based on the content of this site.
You alone are absolutely responsible for any information sent to us and its accuracy and validity. You agree that you will not use and that you will not allow the use of any device or method that could possibly interfere with our Site. You may access and view the Content appearing on this Website for personal, non-commercial use only.
Any information, content or opinions given on our website are purely subjective and we cannot guarantee its fitness for purpose or accuracy.
The contents of the Site, do not represent any form of advice by us and is not intended to be used as such. We reserve the right to change the content at any time and will not be held liable for any failure of software during a purchase or at any time whilst using our site. In the event that an item is sold on our premises at the same time as it (being the same item) is sold online, we reserve the right to cancel the internet sale without liability.
How to use the website:
MAKING A PURCHASE
The price you pay is displayed on the website at the time we receive your order, however, while we try to ensure that all prices on our website are accurate, errors may occur. In the event of a pricing error, we reserve the right to offer you the item at the correct price, or cancelling the order and sending you a full refund. Furthermore we reserve the right to refuse sale to anyone, without explanation.
It is to be noted that we are under a legal duty to supply goods that are in conformity with the sales contract/description and undertake to uphold this legal duty.
Please be absolutely sure you wish to purchase an item before you commit to buy it. If you fail to contact us with payment details by the agreed date, the item will no longer be reserved for you and will be offered to other potential clients.
DELIVERY AND HANDLING
All items bought through our website are delivered worldwide free of charge and fully insured at the risk of the Gatsby Ltd.
For purchases within the UK we use Royal Mail Special Delivery and for international purchases we use either Royal Mail International Business Tracking and Signature Services, DHL ‘Express’ or Malca-Amit Ltd.
Prices quoted are inclusive of taxes. Please note that local taxes and duties in your country of residence, should the same be outside of the United Kingdom, may apply. We undertake to deliver jewellery that is purchased on our site within 1-2 working days within the UK, 3-5 working days within Europe and 5-7 working days worldwide. If you require a faster delivery service we do have other options available on request.
Sales are predominantly made under the Margin Scheme and therefore tax and duty exempt in Europe. On international orders, the customer is responsible for all additional duties, taxes and/or tariffs that may incur.
To enable you to see and examine any item we operate a ‘no quibble’ 14-day full money back guarantee on all online purchases. This uphold your right as a consumer to cancel a distance sale contract at any time within 14 days without giving any reason, and without incurring any liability except for the costs of returning the goods. The 14-day cancellation period ends at the end of 14 days after the day on which the goods come into your possession or the possession of a third party who you have nominated to take possession of the goods. This naturally assumes the item(s) are returned in the same condition we sent it in. The only cost to you being the return shipping/delivery, we will not reimburse any item purchased from us until it is received by us in the same condition that we sold it in. To exercise your right to return, you can contact us on firstname.lastname@example.org. Please note that should you cancel the sales contract due to the goods being of unsatisfactory quality, not fit for the particular or not be as described, we will reimburse the costs of returning the goods to us.
Our sales contract includes a term set by consumer protection legislation that (1) the quality of our goods are satisfactory, (2) if before the contract is made, you expressly or impliedly make us know any particular purpose for which you are purchasing the goods, that the goods are reasonably fit for that purpose, whether or not that is a purpose for which goods of that kind are usually supplied and (3) that the goods will match the description. Should we breach any of the aforementioned terms relating to quality, fitness for purpose (if applicable) and/or description, you have the right to reject the goods, cancel the sales contract and return the goods to us at our expense. It is to be noted that the right to reject the goods applies for 30 days beginning with the first day after these have all happened: (1) ownership or possession of the goods has been transferred to you and (2) the goods have been delivered. Please note that as a consumer you have the right to request that we replace or repair goods that breach the aforementioned terms relating to quality, fitness for purpose (if applicable) and/or description. Should we not repair or replace the goods (for example, because repairing or replacing the goods is impossible or disproportionate, or don’t do so within a reasonable time and with significant inconvenience to you, or after one repair or one replacement, the goods do not conform to the sales contract, you have the right to a price reduction or the right to reject the goods. Should you reject the goods in such circumstances, we will bear the delivery costs incurred by you in returning the goods to us.
Please remember you are buying a piece of antique jewellery which must be treated with care. Some of these items are not suitable to wear whilst gardening, washing / showering, playing sport etc. Foil-backed items must not come into contact with water as this will cause discolouration. The items offered for sale on this site are antiques in good condition and with careful treatment should remain that way.
RETURNS / EXCHANGES
Please contact us to let us know of your intention to return or exchange the item and send it back via a secure and insured service within 30 days.
The refund will be in the same form as the original payment. If paid via credit card, please allow a few days once the refund is processed to show on your statement, depending on your issuing bank.
If the returned item is a ring that we have re-sized for free, then we will deduct the cost of sizing from the refund amount, at a fixed cost of £40.00.
For international customers, you are responsible for arranging to have the item(s) returned to us, and for any costs incurred. Please mark the package as ‘Return of sample merchandise, origin UK, item over 100 years old’. We strongly recommend that you use DHL to return your items to us, as we are not responsible for items which do not reach us.
It is the responsibility of the international customer to label the returned package correctly as returned goods, so as to avoid any unnecessary charges when re-entering the UK. If there are any charges incurred for returned items, that are out of our control, such as import duties, then these will be deducted from the refund amount.
Please be aware that international customs duties, sales taxes are NOT refunded for shipments outside the European Community (EU).
You are required to leave a 10% non-refundable deposit for layaway items with the balance paid over an agreed flexible time frame.
The 10% deposit will not be returned if the customer cancels the sale.
If a customer is uncontactable after a period of two months the layaway will be cancelled and the balance retained.
Returns on layaways are refunded as store credit.
We are committed to protecting your privacy and will never give your details out to any third party without your expressly asking us to do so. We will store your personal data in accordance with the Data Protection Act 2018.
Our registered address is:
Gatsby Ltd, 3 Coppice Row, Theydon Bois, Essex. CM16 7ES. United Kingdom.
Phone: 44 (0) 1992 842 123
Mobile: 44 (0) 7821 355 311
For detailed information on any item please feel free to e-mail the above address.
Vat Registration No. GB 188 7467 41
Gatsby Limited Company number 08833564
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We have an up to date and valid compliance with the Payment Card Industry Data Security Standard, commonly known as PCI DSS.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Some settings prohibit comprehensive determination of gem quality and carat weight. In order to avoid damaging old and sometimes delicate items by removing a gemstone, we will provide approximated information. In such instances, descriptions must be considered estimated and/or an opinion. Unless otherwise stated, all coloured gemstones and pearls are assumed to be subject to a relatively stable and possibly undetected colour or clarity enhancement. All our diamonds are natural and untreated.
Dating jewellery is an inexact science. To the best of our ability using our knowledge and experience of antiques, we can give a close approximation of the date when an item was manufactured. Our method of analysis includes studying the materials used, how the item was made, hallmarks, signatures and the overall style. All descriptions are made in good faith, but the information provided does not represent a warrantee or guarantee and therefore any reliance you place on the information provided is strictly at your own risk.
Occasionally, pieces may go out of stock before we have removed them from the site. We will notify you should this happen. We make every attempt to only show the correct information, but sometimes mistakes are made. We reserve the right to cancel any order if the item is either no longer in stock or if we have made an error with regards to pricing.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Thank you for reading our terms and conditions. We hope you enjoy our service.
This website and its content is copyright of Gatsby Jewellery Ltd – © Gatsby Ltd. 2020. All rights reserved.